Delivery times
Every order is dispatched within 1–2 business days. Once it's on its way, delivery takes 14–21 business days.
Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday are processed the next business day. During peak seasons such as Black Friday and the December holidays, carriers can add a few extra days, so we recommend ordering early for gifts.
How your order gets to you
- Order confirmedYou get a confirmation email right away.
- Dispatched in 1–2 business daysWe pack your order and email you a tracking number.
- In transitYour package travels with our shipping partners. Tracking can take 3–5 business days to show its first update.
- Delivered in 14–21 business daysYour Reset Scrub arrives at your door.
Shipping costs
Standard shipping is free on every order, no minimum. At checkout you can add two optional extras:
| Option | What it does |
|---|---|
| Priority Shipping | Moves your order to the front of the packing queue so it's dispatched first. It doesn't change the carrier's transit time. |
| Shipping Protection | If your package is lost, stolen or damaged in transit, we reship it free, with no questions asked. |
Order tracking
As soon as your order is dispatched, we email you a tracking number. You can follow it on our Track your order page. If you haven't received a tracking email within 3 business days of ordering, check your spam folder or email us at resetscrub@gmail.com.
Where we ship
We ship to most countries. If your country appears at checkout, we can deliver there. Orders shipped outside the United States may be subject to import duties or taxes charged by your country's customs office; these are the customer's responsibility.
Multiple items and bundles
If you order a bundle or extra refill heads, your items may arrive in separate packages on different days. Each package gets its own tracking number.
Wrong address
Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll update it before dispatch. We can't redirect orders once they've shipped, and we aren't responsible for orders delivered to an incorrect address entered at checkout.
Late, lost or damaged packages
- Not arrived after 21 business days? Email us with your order number. If the package hasn't been delivered after 30 business days, we'll reship it or refund you in full.
- Marked delivered but not received? Check with neighbours and your building's mail room, then contact us. With Shipping Protection, we'll reship it free.
- Arrived damaged? Email a photo within 30 days of delivery and we'll send a free replacement. See our refund policy.
Questions?
Email resetscrub@gmail.com and we'll reply within 24 hours.