This Privacy Policy explains how Reset Scrub ("we", "us", "our") collects, uses and shares your personal information when you visit our website, buy from us, or contact us. By using our website, you agree to this policy.
Information we collect
Information you give us
- Order details: name, shipping and billing address, email address, phone number and the products you buy.
- Payment details: handled directly by our secure payment providers. We never see or store your full card number.
- Messages: anything you send us by email or through our contact form, plus reviews you submit.
Information collected automatically
- Device and usage data: IP address, browser type, device, pages viewed, referring website and how you interact with our site.
- Cookies and similar technologies: small files that keep your cart working, remember your preferences and help us measure our marketing. See "Cookies" below.
How we use your information
- To process, ship and deliver your orders, and send order and tracking updates
- To handle returns, refunds and customer support
- To prevent fraud and keep our store secure
- To improve our website, products and customer experience
- To send marketing emails or texts, only if you've opted in. You can unsubscribe at any time.
- To show you relevant ads on other websites and social media
- To comply with legal obligations
Who we share it with
We never sell your personal information for money. We share it only with service providers who help us run our store, such as:
- Our e-commerce platform, which hosts our store and processes orders
- Payment processors (for example card processors, PayPal, Apple Pay and Shop Pay)
- Fulfillment partners and shipping carriers, who pack and deliver your order
- Email and customer support tools
- Analytics and advertising partners (for example Google, Meta and TikTok), who help us understand site traffic and show relevant ads
We may also share information if required by law, to protect our rights, or as part of a business sale or merger.
Cookies
We use cookies that are strictly necessary for the store to work (such as your cart), plus analytics and advertising cookies. You can block or delete cookies in your browser settings; some parts of the site, like the cart, may not work without them. Where required by law, we ask for your consent before setting non-essential cookies.
International transfers
Our service providers and fulfillment partners may process your information outside your country, including in the countries where our products are manufactured and shipped from. When we transfer data internationally, we take steps to keep it protected as required by applicable law.
How long we keep it
We keep order information for as long as needed to fulfil your order and meet our legal, tax and accounting obligations, and marketing information until you unsubscribe or ask us to delete it.
Your rights
Depending on where you live (including the EU, UK, California and other US states), you may have the right to:
- Access the personal information we hold about you, and get a copy
- Correct inaccurate information
- Delete your information
- Object to or restrict how we use it
- Opt out of targeted advertising, or the "sale" or "sharing" of personal information as defined by California law
- Withdraw consent at any time, where we rely on consent
- Complain to your local data protection authority
To make a request, email resetscrub@gmail.com. We'll respond within the time required by law and won't treat you differently for exercising your rights. We may need to verify your identity first.
Marketing
If you sign up for emails or texts, you can unsubscribe at any time using the link in any email, by replying STOP to any text, or by contacting us.
Security
We use industry-standard safeguards, including encrypted (HTTPS) connections and PCI-compliant payment processing. No method of transmission over the internet is 100% secure, but we work hard to protect your information.
Children
Our store isn't directed at children under 16, and we don't knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.
Contact us
Questions about your privacy? Email resetscrub@gmail.com.